SmallBizGenius Analysis
Scribd reviews reveal significant issues with unauthorized billing and cancellation difficulties, overshadowing any potential benefits of its digital library. Customers frequently report unexpected charges and struggle to get refunds, leading to widespread distrust.
Category Breakdown
Scores based on analysis of 264 recent reviews
Billing Issues
1.5/10Numerous reviewers report being charged after canceling their free trials or subscriptions, with many claiming the charges were unauthorized. Customers describe difficulties in obtaining refunds and express frustration with Scribd's billing practices, often labeling them as deceptive or scam-like.
52 reviews mention thisCancellation Problems
2.0/10Many users report significant difficulties in canceling their Scribd subscriptions, with some claiming that they continued to be charged even after multiple attempts to cancel. Reviewers describe a frustrating process involving numerous emails and unhelpful customer service interactions, leading to a sense of being trapped in unwanted subscriptions.
38 reviews mention thisCustomer Service
2.5/10Reviewers frequently criticize Scribd's customer service, describing it as incompetent, unresponsive, and unhelpful in resolving billing or cancellation issues. Many users report being passed from one agent to another without resolution, and some claim their support tickets were ignored entirely.
25 reviews mention thisCopyright Infringement
3.0/10Several reviewers, including content creators, report finding their copyrighted material illegally hosted on Scribd, available for free download. They express concern over the platform's apparent lack of safeguards to prevent unauthorized sharing of protected content and the initial difficulty in getting the infringing material removed.
5 reviews mention thisContent Access Limitations
3.0/10Some users express dissatisfaction with the limitations on content access, even with a premium subscription. They report that many desired titles require additional "unlocks" or that the platform aggressively pushes for paid subscriptions with frequent ads.
5 reviews mention thisPros & Cons
What Customers Love
"The new app is expensive,but has a deep selection that is at least as good as Audible."
Common Complaints
"I cancelled my membership months ago and they continued to charge me FOR FOUR MONTHS."
"do not engage with them as you cannot cancel your subscription and they will try on and on to get money from your account . Despite numerous emails its no way to cancel your subscription untill you wi..."
"When I contacted their incompetent Customer Service, I was told they would only refund..."
"Avoid at all cost. Use at your peril and if you do use them even the 30 day free trial be prepared to pay the 1st month fully."
"I've just discovered that this company is sharing one of my copyrighted sewing patterns on their website."
Common Questions About Scribd
Answers derived from customer review patterns
Is Scribd legit and trustworthy?
Based on the analyzed reviews, Scribd has a significant number of complaints regarding billing practices and subscription cancellations, raising concerns about its legitimacy and trustworthiness. Many users report unauthorized charges and difficulties in canceling their subscriptions, leading to accusations of scam-like behavior. While some users may have positive experiences, the prevalence of negative feedback suggests that caution is warranted when considering Scribd's services. Potential subscribers should carefully review the terms and conditions and be prepared to closely monitor their accounts for any unexpected charges.
Based on 60 reviewsDoes Scribd have good customer service?
The reviews analyzed indicate that Scribd's customer service is generally perceived as poor. Many users describe customer service representatives as unhelpful, unresponsive, and unable to resolve billing or cancellation issues effectively. Some reviewers report being passed between multiple agents without resolution, while others claim their support inquiries were ignored altogether. This suggests that users may encounter difficulties in resolving any problems or disputes with Scribd's services.
Based on 25 reviewsIs Scribd worth it for small business?
Given the numerous reports of billing issues, cancellation problems, and poor customer service, Scribd may not be a worthwhile investment for small businesses. The risk of unexpected charges and the potential difficulty in canceling subscriptions could outweigh any benefits derived from accessing its digital library. Small businesses that rely on predictable and transparent subscription services may find Scribd to be an unreliable option. It is advisable to explore alternative platforms with more positive customer feedback and a proven track record of fair billing practices.
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